Refund and Returns Policy

We hope that you will be pleased with your Products. However, if upon collection you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by e-mail on bonjour@charliscrew.com. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged or incorrect  goods you must take photographic evidence and email this to us, and retain the damaged or incorrect  Products and all packaging for inspection by us. Subject to our report on the claimed damage or incorrect goods and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. When emailing us please state clearly your Order Number, date of order, name and provide photos of any damaged/incorrect Product together with a photo of the complete delivery slip and any labelling on the packaging which might be on the back, side or underneath.

We will only make a refund to the original payment method used by you to make the online purchase. Once we have issued a refund of any such payment to you, the ownership of the Products will pass back to us and we may at our discretion allow you to keep the Products.

If you have purchased your Products from one of our stores you must produce your original receipt, credit or debit card receipt and card used at the time of purchase, refunds will not be made without this proof or purchase and payment.

Taste is a very personal matter and is subjective. We cannot accept the return of any Products merely because you do not like the taste of them.

We will not accept the return of any Products which have been purchased from any outlet other than this online Site and you must return the Products to the outlet you purchased them at.

Gift vouchers are strictly non refundable.

All credit or debit card refunds will be subject to a card handling charge of 2.5% to cover the credit/debit card company fees. 

If the recipient of the Product as named on the order contacts us regarding a damaged or incorrect item, and the recipient differs from the person who ordered and paid for the Products, where we reach an agreement with the named recipient regarding a credit for the Products, no further remedy will be available for the person who ordered and paid for the Products.